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  • FAQs

FAQ's

A: eBay will send you an automated email containing a tracking number.  Please copy and paste this number to your country's postal service website. Follow it up. If you are unable to locate it, contact us.  *DON'T FORGET:  If you didn't receive an email from eBay, check your junk mail folder!

*WHY FOLLOWING UP IS IMPORTANT: If you are absent when the postal service in your country makes a delivery attempt, they will leave a notice in your mail box.  Your package will be retained until it is claimed.  After 3 weeks of retention it is usually shipped back to our office in Tokyo. 

A: These costs are not included in the item or shipping costs that you have already paid us.  These are the import duty and VAT levied by your own government.   See your "Seller's Payment Instructions" section on each of the item listing pages. 

A: Yes! OF COURSE!  If you know the part number of the part you want, sent it to us for a quote. If you do not know the part number, send us the full chassis number of your vehicle, a list of spare parts you need and pics of the part as fitted on the vehicle. Please send this info to our email address.

A: Yes. We can! Please contact us via the eBay system and we can discuss. 

A: Yes. We ship to Africa. Some African countries are not serviced by EMS, only by regular airmail. If you need an urgent delivery, please contact us.

A: Yes. We ship to South America. Some South American countries are not serviced by EMS, only by regular airmail. If you need an urgent delivery, please contact us.