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Delivery - free standard delivery on all products

Parts

Standard delivery (2-3 working days) via DPD or Hermes

Small Appliances (e.g. Kettles)

Standard delivery (2-3 working days) via UPS

Large Appliances (e.g. Washing Machines)

Delivery of your large appliances is done through Hotpoint’s own delivery network. Once you place your order, we'll contact you shortly afterwards by telephone to organise the earliest and most convenient delivery date. We deliver to addresses in mainland England, Scotland, Wales and Northern Ireland only

Returns

If you're not 100% happy with your product, you can return it to us within 30 days (charges may apply). Your purchase must be complete, unused and in the same condition as when you received it. Please return with any accessories included. If your return is for a large appliance (Washing machine, Fridge freezer etc) you will be responsible for the collection fee (£50) Simply contact customer services and our friendly team will be happy to arrange return of the item, or help with any questions you might have!

Collection & Recycling

We also offer removal and recycling of your old appliance, we’ll even unpack and remove all the packaging for your new appliance too! If you wish to use this service please let the deliveries team know when they are booking in delivery of your appliance

If we’re removing an old appliance please ensure it is disconnected before we arrive and ensure any fridge / freezers have been emptied and fully defrosted

Connection services are available at an additional cost – please see below. The connection services includes:

• Removing transit brackets

• Connection to water supply

• Positioning and levelling

• Plug in and test

Connection & installation costs

Washing machines, Washer dryers and Dishwashers: £20.40

Tumble Dryers: £10.20

Fridges and Freezers £10.20

Electric cookers: £52.80