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Welcome to the official Hotpoint eBay store

Terms and conditions

All products are sold subject to the terms and conditions (Terms) below. Nothing mentioned in these Terms affects your statutory rights.

Definitions

Unless otherwise referred to all products sold on our Site are collectively known as Products. In these Terms, the words below have the following meaning:

Finished Product – means all small (SDA) and large (MDA) appliances

MDA – means Major Domestic Appliances (e.g. Washing Machines, Fridge Freezers)

SDA – means Small Domestic Appliances (e.g. Kettles, Toasters)

Spare Parts – means spare parts, accessories and cleaning products

Site – means the official Hotpoint eBay Store - http://stores.ebay.co.uk/Hotpoint-Official-Store

These Terms will apply to any contract between us for the sale of Finished Products and Spare Parts

Please read these Terms carefully and make sure that you understand them, before ordering any Products and Services from our Site. Please note that before placing an order you will be asked to agree to these Terms. We amend these Terms from time to time. Every time you wish to order Products and Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 We are Whirlpool UK Appliances Ltd, a company registered in England and Wales under company number 106725 and have our registered office at Morley Way, Peterborough, PE2 9JB. Our main trading address is Morley Way, Peterborough, PE2 9JB. Our VAT number is GB 513936740.

1.2 To contact us, please see our Contact us page.

2. OUR PRODUCTS

2.1 The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 All Products shown on our Site are subject to availability. Wherever possible, we list availability information for Products on our Site.

2.3 We will inform you by e-mail within 28 days if the Product you have ordered is not available and we will not process your order if made.

3. USE OF OUR SITE

Your use of our Site is governed by our Terms of Use. Please take the time to read these, as they include important terms which apply to you.

4. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 You may only purchase Products and Services from our Site if you are at least 18 years old.

5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.3 After you place an order, you will receive an e-mail acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4.

5.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (known as Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.5 If we are unable to supply you with a Product and/or Service, for example because that Product is not in stock or the Product and/or the Service is no longer available because of an error in the price on our Site, we will inform you and we will not process your order. If you have already paid for the Products and Services, we will refund you the full amount as soon as possible.

6. DELIVERY OF MDAS

6.1 Any delivery date communicated to you is an estimate. If we are unable to meet the estimated delivery date, we will contact you as soon as possible with a revised estimated delivery date

6.2 Whilst we are able to advise of a delivery date, we regrettably cannot confirm a precise delivery time. If am / pm deliveries are offered then these will generally take place as follows:

am - between the hours of 07:30am and 13:00pm

pm - between the hours of 12:00pm and 18:00pm

Please note some MDAs and Services will be offered with an All Day Delivery only.

6.3 Delivery will be completed when we have delivered your MDA to the address you gave us.

6.4 If we require a signature at the time of delivery, you or a person over the age of 18 authorised by you must be available to accept the delivery. If we are unable to make the delivery on the agreed date because there is nobody at home then we will leave a card confirming that we have attempted delivery. It will then be your responsibility to contact us to arrange a new delivery date.

6.5 The delivery team will unpack your new MDA and position it in a suitable room of your choice. We ask you to check your new MDA carefully for any visible damage, and also check your home for any damage that may be caused during the delivery, before you sign the delivery documentation. Any comment related to damage to the MDA or to your home must be entered in the appropriate section of the delivery documentation.

6.6 The MDA will be your responsibility from the completion of delivery.

6.7 You own the MDA once we have received payment in full, including all applicable delivery charges

6.8 We deliver to addresses in mainland England, Scotland, Wales and Northern Ireland only.

7. DELIVERY OF SDAS AND SPARE PARTS

7.1 We deliver to addresses in mainland England, Scotland, Wales and Northern Ireland only

7.2 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside our Control, we will contact you with a revised estimated delivery date.

7.3 Delivery will be completed when we deliver the Spare Parts and/or the SDAs to the address you gave us.

7.4 If no one is available at your address to take delivery, our chosen courier will leave you a note to say that they had attempted to deliver the Spare Parts and/or SDAs. The courier will attempt to re-deliver the Spare Parts and/or SDAs. For more information on an unsuccessful delivery please contact the courier directly, if they are unable to assist then please contact us using the information on the Contact Us page on our Site.

7.5 The Spare Parts and SDAs will be your responsibility from the completion of delivery.

7.6 You own the Spare Parts and SDAs once we have received payment in full, including all applicable delivery charges.

8. REMOVAL SERVICES FOR MDAS

8.1 We will remove your old appliance at the time of delivery of your new MDA, if you requested this Service in your order.

9. CONNECTION SERVICES OF MDAS

9.1 We will connect your MDA if you requested this Service in your order.

9.2 Connection of MDAs will be carried out to existing services within one metre of the Product only (one and a half metre for Range Style Gas or Dual Fuel Cookers). Included in the connection will be a test of the MDA.

9.3 We will be unable to connect your new MDA if:

a) the old appliance is not disconnected (excluding gas and electric cookers)

b) any electrical/gas/plumbing supplies fail the delivery team's testing or are considered unsuitable

c) any water supply cannot be isolated or is unsuitable

d) any drainage/waste facilities are unsuitable

e) mechanical adjustments are required to the MDA to overcome such things as water pressure problems

f) alterations to pipe work are needed to satisfy the requirements of MDAs with waterproofing devices.

9.4 We will only disconnect existing appliances prior to a connection if in our judgement the existing connection is sound and safe.

9.5 Please note that the Service provided by our delivery team is a connection, not an installation. An installation occurs where: a) no services or fittings are currently present; b) hard wiring is required; or c) any additional work such as plumbing is necessary.

9.6 If you need an installation (which includes Built-In Products), please discuss your requirement with us via our Contact Us Page.

10. PRICE OF PRODUCTS

10.1 The prices of the Products and Services will be as quoted on our Site from time to time.

10.2 The price of a Product and Service includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products and Services in full before the change in VAT takes effect.

10.3 The price of a MDA includes delivery charges.

10.4 The price of Spare Parts and SDAs includes delivery charges.

10.5 We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the system.

11. HOW TO PAY

11.1 You can only pay for Products using PayPal on our eBay store, and this doesn’t cost you any extra.

11.2 Payment for the Products and Services and all applicable delivery charges is in advance.

12. SPARE PARTS SAFETY INFORMATION

12.1 Spare Part(s) should only be fitted by a suitable qualified or competent person in accordance with the manufacturer’s instructions.

12.2 Ensure appliances are disconnected from the mains before performing any work on them.

12.3 Perform any necessary earth looping continuity tests or insulation resistance tests before reconnecting.

12.4 Gas appliance parts should only be fitted, tested and inspected by a Gas Safe registered engineer.

13. OUR LIABILITY IF YOU ARE A CONSUMER

13.1 If you are a consumer and we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

13.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);

(e) defective products under the Consumer Protection Act 1987.

14. OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER

14.1 If you are a business customer, we only supply the Products for internal use by your business, and you agree not to use the Products for any re-sale purposes. Subject to clause 14.2, we have no liability to you, whether in contract, tort, breach of statutory duty or otherwise, arising under or in connection with the Contract, for any: a) loss of profit, sales, business or revenues; b) loss of business opportunity; c) business interruption; d) loss of anticipated savings; e) loss of goodwill; or f) any indirect or consequential loss.

14.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).

15. EVENTS OUTSIDE OUR CONTROL

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event outside Our Control is defined below in clause 15.2.

15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you;

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event outside Our Control affects the provision of Services to you, we will arrange a new delivery date with you after the Event outside Our Control is over.

16. COMMUNICATIONS BETWEEN US

16.1 If you are a consumer:

(a) To cancel you must contact us in writing by sending an e-mail at the email address contained on the Contact Us Page. You may wish to keep a copy of your cancellation letter for your own records.

(b) If you wish to contact us in writing for any other reason, you can contact us by email, post or by telephone. For further details please visit our Contact Us Page.

16.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

17. MDA AND SDA MANUFACTURER’S GUARANTEE

17.1 Your purchase of a Product has the benefit of a manufacturer’s guarantee (“Guarantee”), which covers your MDA for 12 months from date of purchase and your SDA for 12 months with an additional 1 year free if you register your SDA within 28 days of purchase. Please refer to the certificate of Guarantee contained within the box of your purchase for more information. Our Guarantee is in addition to your statutory rights in relation to Products that are faulty or not as described.

18. SPARE PARTS MANUFACTURE GUARANTEE

18.1 Your Spare Part has the benefit of our manufacturer’s guarantee (“Guarantee”), which covers your Spare Part if, within twelve months from purchase your Spare Part is proven to be faulty or damaged because of either workmanship or material. Our Guarantee is in addition to your statutory rights in relation to Products that are faulty or not as described.

18.2 If you received a faulty or damaged Spare Part(s) within twelve months from the date of purchase please contact our Spare Parts Department. We will arrange a returns authorisation and either a replacement part or full refund including the cost of sending the item to you once the Spare Part(s) has been received and inspected. If you would like to exchange a Spare Part(s) for a different one, please notify our Spare Parts Department when applying for a returns authorisation.

18.3 Please note it takes 2 to 5 business days to process returns once they arrive at our warehouse.

18.4 A full refund will be issued in the same form of payment originally used for the purchase within 3 to 5 business days of us receiving your return. Please allow up to 28 days for funds to appear in your bank account.

18.5 Our Guarantee is subject to the following conditions:

a) Documentary proof of original purchase date is provided

b) Cosmetic damage must be reported within 14 days from the date of purchase.

c) The Spare Part has been fitted by a suitable qualified or competent person in accordance with our operating and maintenance instructions.

d) The Spare Part is used in the United Kingdom or Republic of Ireland.

18.6 Our Guarantee does not cover:

a) Damage resulting from transportation, improper use, neglect or interference or as a result of improper installation.

b) Accidental damage, this includes but is not limited to, damage which occurs as a result of an external action.

18.7 We manufacture Spare Parts for domestic use only. We understand that in some cases our Spare Parts are used in commercial and/or non domestic situations. We still provide a full 12 months Guarantee subject to the above conditions and that the Spare Part has not been subject to overuse, which is to be determined by us. taking into account actual usage versus usage that is expected of a domestically situated appliance.

Returns Policy

This returns policy (Policy) tells you information about your rights under the Consumer Contracts Regulations 2013 for the sale of any finished product and spare parts

These terms will apply to any contract between us for the sale of Products and for the provision of Services (Contract).

1. Contract cancellation under the consumer contracts regulations 2013

1.1 If you are a consumer, you have a legal right to cancel a Contract for the purchase of Products at any time before or up to 14 days after you have received the Products. For the provision of Services you have the legal right to cancel a Contract at any time up to 14 days on which the Contract was made. This means that during the relevant period if you change your mind or for any reason you decide you not want to keep a Product or go ahead with the Service, you can notify us of your decision to cancel the Contract.

1.2 To cancel a Contract, you can call us on 0344 8224 224, email us at: ebaysupport@indesit.com

1.3 Your purchase must be complete, unused and in the same condition as when you received it e.g. if you have removed the Product from the box to examine it you must have done so without damaging or marking it. The Product must be returned with any accessories

1.4 We will refund the price you may have paid for the Product and/or Services and any basic delivery cost less any deductions which apply in accordance with this Policy to the card with which you made payment.

1.5 If your MDA(s) has been delivered, then it will be your responsibility to arrange for us to collect the MDA(s). In the case that we will recover the MDA(s) from you, we will charge you a fee of £50 inclusive of VAT to cover the costs that we will incur. You must provide us with your receipt and card details with which you made the purchase.

1.6 If your Spare Part(s) has been delivered, then you will need to notify us of your intention to return within this time and we will issue you with a Returns Notification Number. Please make sure to quote this number on the correspondence accompanying the return. You will be responsible for the cost of returning the Spare Part(s). We will refund you the value of your order once we have received your return back into the warehouse. Please note that due to the volume of trade that passes through Indesit Company UK Limited warehouse we cannot process returns that are not accompanied by a Returns Notification Number.

1.7 If your SDA(s) has been delivered, then you will need to notify us of your intention to return within this time and we will issue you with a Returns Notification Number. Please make sure to quote this number on the correspondence accompanying the return you will be responsible for the cost of returning the SDA(s). We will refund you the value of your order once we have received your return back into the warehouse.

2. MDA AND SDA MANUFACTURER’S GUARANTEE

2.1 Your purchase of a Product has the benefit of a manufacturer’s guarantee (“Guarantee”), which covers your MDA for 12 months from date of purchase and your SDA for 12 months with an additional 1 year free if you register your SDA within 28 days of purchase. Please refer to the certificate of Guarantee contained within the box of your purchase for more information. Our Guarantee is in addition to your statutory rights in relation to Products that are faulty or not as described.

3. SPARE PARTS MANUFACTURE GUARANTEE

3.1 Your Spare Part has the benefit of our manufacturer’s guarantee (“Guarantee”), which covers your Spare Part if, within twelve months from purchase your Spare Part is proven to be faulty or damaged because of either workmanship or material. Our Guarantee is in addition to your statutory rights in relation to Products that are faulty or not as described.

3.2 If you received a faulty or damaged Spare Part(s) within twelve months from the date of purchase please contact our Spare Parts Department. We will arrange a returns authorisation and either a replacement part or full refund including the cost of sending the item to you once the Spare Part(s) has been received and inspected. If you would like to exchange a Spare Part(s) for a different one, please notify our Spare Parts Department when applying for a returns authorisation.

3.3 Please note it takes 2 to 5 business days to process returns once they arrive at our warehouse.

3.4 A full refund will be issued in the same form of payment originally used for the purchase within 3 to 5 business days of us receiving your return. Please allow up to 28 days for funds to appear in your bank account.

3.5 Our Guarantee is subject to the following conditions:

a) Documentary proof of original purchase date is provided.

b) Cosmetic damage must be reported within 14 days from the date of purchase.

c) The Spare Part has been fitted by a suitable qualified or competent person in accordance with our operating and maintenance instructions.

d) The Spare Part is used in the United Kingdom or Republic of Ireland

3.6 Our Guarantee does not cover the following:

a) Damage resulting from transportation, improper use, neglect or interference or as a result of improper installation.

b) Accidental damage, this includes but is not limited to, damage which occurs as a result of an external action.

3.7 We manufacture Spare Parts for domestic use only. We understand that in some cases our Spare Parts are used in commercial and/or non domestic situations. We still provide a full 12 months Guarantee subject to the above conditions and that the Spare Part has not been subject to overuse, which is to be determined by us taking into account actual usage versus usage that is expected of a domestically situated appliance.