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If you need any help or information on our products or parts, then we are more than happy to help!
Placing your order
How can I order?
Just simply follow the eBay steps and use the Buy It now option.
What is the cut off time for next day delivery on parts orders?
To qualify for next day delivery you need to place your order before 2pm. Please remember that this offer is only available on selected items.
Paying for your items
Which payment methods can I use to place my order?
We only accept PayPal
Does it cost me any extra to use PayPal?
No, PayPal is completely free.
Can I pay using PayPal over the phone?
No, PayPal can only be used on online orders.
How will my order be delivered?
All parts and small appliance orders will be delivered by our courier partners Hermes and UPS
All large appliance orders will be delivered directly to your address by Hotpoint’s own logistics service.
Where can you deliver?
We'll deliver appliances to any address within mainland UK FREE of charge using our delivery service with the option of choosing your delivery date, provided we are in your area on the chosen date.
Do I have to wait in all day for delivery of my large appliance?
No. We will text you the day before delivery to confirm your 3 hour time slot. We'll also text you an hour before we are expected to arrive (dependent on traffic conditions).
Do you connect the items?
Yes we do. Simply select the option for connection when ordering your Appliance. To add this service to your order a charge will be made for each item.
Once I have my delivery
How do I return goods that I do not want?
We operate a 30 day returns policy in line with the Consumer Contracts Regulation. If you decide to return an unused item, simply e-mail customer services and our friendly team will be happy to arrange return of the item, or help with any questions you might have!
What is a warranty offered on all items?
Large appliances: We supply a 1 year warranty covering all parts and labour. Hotpoint also offers you a free 10 year parts guarantee. This additional guarantee is conditional on you registering your appliance with us within 28 days and the parts being fitted by one of our authorised engineers. There will be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply call our free phone registration line.
Small domestic appliances: We supply a 3 year warranty with the purchase of a Hotpoint slow juicer, kitchen machine, steam blender, and food processor, all other SDA’s come with a 2 year warranty. Simply register online to activate your warranty within 28 days of purchase.