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  • Warranty Explained

 

Our refurbishment program is of a high standard and because of this we offer the full 12 Months Warranty with every single item we refurbish.

Our full breakdown on what we cover and do not cover is below, but if you have not accidentally broken the device you wish to return 99% of the times we will accept this back from you

Computer Warranty

Which include products such as

  • Laptops
  • Desktops
  • Netbooks
  • AIO All in One PC's
Part Covered
Motherboard YES
HDD (Hard Disk Drive) YES
RAM (Memory) YES
Screen (If Applicable) Pixel damaged, Screen flicker etc YES
Keyboard YES
Mouse Pad and buttons YES
USB Ports YES
Webcam YES
Software Issues and Viruses NO 
Battery life NO 
Accidental Damage including Water Damage NO 
Abnormal Wear (Industrial applications, household pets chewing wires etc) NO 

Mobile Device/Tablet Warranty

Which include products such as

  • iPhones
  • iPods
  • iPads
  • Android and Windows Tablets
  • Android and Windows Mobile Phones
Part Covered
Motherboard YES
HDD (Hard Disk Drive) YES
Touch Screen including LCD (If Applicable) YES
Power and Volume Buttons YES
Home Button YES
Software Issues including Jailbreaking NO 
Battery life NO 
Accidental Damage including Water Damage and cracked screens NO 
Abnormal Wear NO 

 TV/Monitor Warranty

Part Covered
Power Supply YES
Pixel Damage (Over 6 pixels in one place or more) YES
Blemishes or missing pixels are less than 6 pixels (red, green or blue). NO 
Backlight is not covered for continuous industrial/systems monitoring (more then 100hrs per week). NO 
Accidental Damage including Water Damage NO 
Abnormal Wear (Industrial applications, household pets chewing wires etc) NO 

Headphone Warranty

Which include products such as

  • Beats Headphones
  • In Ear Headphones
  • Microsoft Headsets
Part Covered
Headband / Housing YES
Speakers in ear / over ear YES
Accidental Damage including Water Damage NO 
Abnormal Wear (Industrial applications, household pets chewing wires etc) NO 
Battery life NO

Controller Warranty

Which include products such as

  • Xbox One Controllers
  • PS4 Dualshock Controllers
  • Steering Wheels
Part Covered
Buttons + Triggers YES
Analogues YES
Accidental Damage including Water Damage NO 
Abnormal Wear (Industrial applications, household pets chewing wires etc) NO 
Battery life NO

Any other Product Warranty

Which include products such as

  • Printers
  • Digital Cameras
  • Media Players
  • Smart Watches
  • Projectors
Part Covered
Accidental Damage including Water Damage NO
Abnormal Wear (Industrial applications, household pets chewing wires etc) NO 
Battery life NO

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