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Telephone 0121 202 0022 - Monday to Friday, 9:30am-5pmFree Delivery on all Mainland UK OrderseBay Premium Service



Can I place the order over the phone?
Unfortunately we cannot take orders over the phone, our sales team can guide you through this process as above.

I have made a mistake with my order, can I amend or cancel?
Of course, mistakes happen. Please contact us straight away and we amend whatever you need immediately

I have placed an order but you have not sent me any order tracking?
We aim to have every order we receive shipped out the same working day, as soon as your order is placed with ourselves you will receive up to date notifications on when your order will be picked and dispatched from our warehouse. We process orders Monday – Friday (Excluding Bank Holidays) our cut off is 4PM Daily. If you require next working day delivery please place your order before 4pm and select “Next Working Day” during the checkout process.


I haven’t received my item?

If you have not received your item within the time period we have provided you please contact us straight away and let us call the courier and find out where your order is.

I have received my item, but it is damaged?

If this is the case then do not panic, we can of course arrange for a returns label to be sent to you or we can arrange a collection of the damaged item and we can replace this order for you or a full refund if you choose.

Order received but it’s not what I wanted?

Sorry to hear that, we can of course by Consumer Rights accept this item back from you for a full refund within 14 days of the item being received. Please contact our team to have a return processed

My order is faulty, what next?

Don’t panic, we can of course solve this matter for you, our friendly returns department can assist in any way. Please contact us

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