We aim to have every order we receive shipped out the same working day, as soon as your order is placed with ourselves you will receive up to date notifications on when your order will be picked and dispatched from our warehouse.
We process orders Monday - Friday (Excluding Bank Holidays) our cut off is 4PM Daily. If you require next working day delivery please place your order before 4pm and select "Next Working Day" during the checkout process.
Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays.
Please inspect your items upon delivery and refuse any damaged goods. If you are unable to check, please sign for your goods as unchecked.
Min Spend £5 (UK Mainland only, within 3-5 working Days)
Spend under £5 (UK Mainland Only 3-5 Working Day delivery)
DPD PRE 12.00PM Next working Day with 1 hour Delivery Slot
Delivery Frequently Asked Questions (FAQs)
1) I live outside of the UK, can you deliver to me?
We can ship to Ireland and the Channel Islands via our Website but outside of this we cannot. But if you use our eBay store http://stores.ebay.co.uk/Home-and-Garden-Store we can ship to most countries in the world via the eBay Global Shipping program
2) Which courier will ship my order?
In most cases we send your order via DPD. We also use Hermes and Royal Mail
3) Can I track my Order?
95% of orders via our website is trackable, we will send you all the tracking information via email once your order has been dispatched.
4) How can I track my order?
We will send you the tracking link to your order once the order has been dispatched. If this link does not work you can track your order on the courier website. For DPD tracking please go to www.dpd.co.uk and for Hermes tracking it is https://www.hermesworld.com/en/
5) When can I expect my order to arrive?
If you place your order before 3pm on a normal working day, you can expect delivery the next working day. If you order after 3pm on a Friday or over the weekend, your order will be shipped out on the next working day (Which in most cases is Tuesday). If any issues arise whereby your order might be delayed, we will contact you to let you know when your order will be shipped and when you can expect it.
6) I have not got time to wait in all day for my order, can you advise a time slot?
With most of orders that we ship you can track your order and on the day of that delivery you can view the time of your delivery slot. With DPD they offer a 1 hour delivery window (See below), with Hermes they also offer a time slot and this is a 4 hour window (See below)
7) Can I change my delivery address?
Yes, we understand that you cannot wait in for a delivery. At the checkout you will be able to change your delivery address.