The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.
The manufacturer’s guarantee is provided in addition to the rights you have as a consumer and accordingly, your statutory rights are not affected.
If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly.
You should always refer to the operating instructions in relation to each product.
Returns & Refunds
Please observe the following procedure for all returns to us:
Please notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
If you are returning your product because it is defective, please state the defect or defects.
Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state. Please note we cannot issue a refund on games unless they remain sealed, any opened games are only entitled to a like for like replacement. In which case please state the reason return.
If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
You are responsible for paying any postage or shipping costs incurred when returning the product.
We recommend that all returns be sent by Royal Mail recorded delivery, so that a record of the return is available for you.
We will not issue refunds for any items lost or stolen in transit to us.
Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
Unused products may be returned by notifying us in writing, (email or letter) within 14 working days from the day after you receive your goods.
Subject to the above, we will refund the purchase price of a returned product within 14 days of receiving the returned product.
We will also refund the cost of standard 1st Class UK postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect.
Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery or overseas postage
We have made every effort to display as accurately as possible the colours of our products that appear on this Website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.
No warranties or representations are made about any goods other than as expressly contained in this Website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded.
English law applies to these Terms and Conditions and any dispute will be dealt with exclusively by the English Courts.
For further information or any query on any aspect of our products and services please contact us on:
Gamers Gear Ltd Registered office is Milton Villas, 210 Acton Lane, Chiswick, London W4 5DL.