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G-Rack

G-Rack

81K items sold
1.5K followers

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  • About us

    One of the UK's leading suppliers of shelving systems. Let G-Rack help you maximise your storage with a selection of easy to assemble, bolt-less, strong and sturdy shelving units. Wide, Deep, Tall and Short all available with special reduced prices for multiple purchases.
    Location: United KingdomMember since: 02 Oct, 2008Seller: g_rack
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About us

One of the UK's leading suppliers of shelving systems. Let G-Rack help you maximise your storage with a selection of easy to assemble, bolt-less, strong and sturdy shelving units. Wide, Deep, Tall and Short all available with special reduced prices for multiple purchases.
Location: United KingdomMember since: 02 Oct, 2008Seller: g_rack

Business details

Business name: G-Rack LtdFirst name: ChristophSurname: GamonAddress: C/O Shoosmiths Llp, MK9 1FH Milton Keynes, United KingdomPhone number: 004915153306487Email: grack@razor-group.comVAT number: GB 380848664

Feedback ratings

Last 12 months

Positive478- positive Feedback in last 12 months
Neutral11- neutral Feedback in last 12 months
Negative30- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.7
Reasonable postage cost
5.0
Delivery time
4.9
Communication
4.8

Seller Feedback (28,692)

n***m (241)- Feedback left by buyer.
Past 6 months
Verified purchase
Item as described, good price and prompt delivery. Easy, productive transaction.
b***h (4568)- Feedback left by buyer.
Past month
Verified purchase
10 days after the estimated delivery date, it had not been dispatched. I opened a case, and they dispatched 1 shelf that was the wrong size instead of the 3 I ordered. I had to open a return to send the incorrect item back, it's been over a month, and they still have the £100 I spent, and I have just wasted time to show for it. Customer service is outsourced and just forwards the complaint to the warehouse that ships the items (Or doesnt). Don't waste your time; you won't get what you ordered.
s***c (900)- Feedback left by buyer.
Past month
Verified purchase
Great buy, well packed, VERY rapidly delivered (within 24 hours!) - Highly Recommended Seller !!
Reply from: g_rack- Feedback replied to by seller g_rack.- Feedback replied to by seller g_rack.
Hello! Thank you for the positive feedback. We're glad to hear you're enjoying your purchase. :)
i***i (494)- Feedback left by buyer.
Past 6 months
Verified purchase
Delay in dispatch but immediately sorted after contacting seller - thanks to Emma. Great item, great price, great communication.
b***h (4568)- Feedback left by buyer.
Past month
Verified purchase
2 ORDERS, BOTH ORDERS THE COMPANY MESSED UP. I ORDERED 3 BLACK SHELVES AND RECEIVED 1 BLUE ONE. THERE IS NO OPTION BUT TO RETURN THE ITEM AND CARRY IT DOWN TO THE POST OFFICE. I MADE THE ORDER BECAUSE I WAS WAITING TO RETURN THE WRONG PRODUCTS FROM THE FIRST ORDER. I ONLY ORDERED AGAIN AS I WANTED THE SHELVES TO MATCH THE ONES I ALREADY HAVE. THE COMPANY OUTSOURCES CUSTOMER SERVICE, SO ALL THEY CAN DO IS OPEN A RETURN. HOW CAN A COMPANY THAT ONLY SELLS A HANDFUL OF ITEMS MAKE SUCH A MESS???
Reply from: g_rack- Feedback replied to by seller g_rack.- Feedback replied to by seller g_rack.
Hi! Sorry for the negative feedback.Please email us for further assistance. Thank you!
k***m (301)- Feedback left by buyer.
Past month
Verified purchase
Sent wrong item and wrong quantity which they admit. Refuse to send right ones. My problem not theirs. I have to send them back and wait till they can be bothered to do a refund. I have to pay again for their mistake. Stay clear of GRack. Zero customer service. I have purchased over 200 racks from them for 2 companies. Never again.
Reply from: g_rack- Feedback replied to by seller g_rack.- Feedback replied to by seller g_rack.
Hi! Sorry for the negative feedback.Please email us for further assistance. Thank you!
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