Bread Crumb Link
  
www
 

Frequently Asked Questions.

Do you combine shipping costs?
Yes, we discount 70p per additional item.

Do you post worldwide?
Yes, costs for different locations can be found on all our listings.

How quickly will my item be sent after payment is made?
We post everything first class or Airmail the same day as payment (if received before 4:30pm Monday -Friday). Payments made after 4:30pm or on weekends/bank holidays will be sent the next working day.

What happens if my item doesn't arrive?
Please contact us if your item hasn't arrived after 15 days from the postage date. This is the time frame Royal Mail deem as an "adequate time for delivery". We will then refund you and start our own compensation procedure with Royal Mail.

What happens if I don't like my item or it doesn't fit?
We are happy to accept returns, whatever the circumstances, as long as the item is received back, in the condition it was sent, and within 14 days. Please note the buyer is responsible for all postage costs.

What happens if my item arrives damaged?
In the unfortunate case this happens we will endeavour to solve your problem as quick as possible with either a partial refund and no return, or a refund on return (including outward postage costs).

Do you have a buy it now price for auction items?
No, we let all our auctions run and do not end them early because we feel this would be unfair on watchers and bidders.

Do you accept offers on your Buy it Now items?
No, our Buy it Now prices are non negotiable unless the "Or best offer" sign is showed.

Will you be relisting item xyz?
All our items are automatically relisted. We get a lot of people asking about certain items that have ended. These listings end because they have been sold!

How often you do have new items in stock?
We add items daily Monday-Friday. Be quick as our excellent prices mean our one off items are rarely back in stock once sold!

What is the best way to contact you?
Through the eBay messaging service. Monday-Friday 9:30-17:30 your question should be answered almost immediately. We can also be contacted by telephone on 01788 565722.