F.A.Q. - Frequently Asked Questions
We welcome your contact to us, but a lot of minor issues can be solved with the below information, please check the questions below. The majority of enquiries can be answered here. If you cannot find an answer to your enquiry please feel free to contact our customer service department.
Q : My order hasn't arrived! What should I do?
Ans : If we have shipped your item with a courier, check the tracking number via the despatch email from ebay, or check your junk mail as it may have gone there. If the expected delivery date has passed please contact us first before informing ebay as we can normally solve the issue very quickly.
Q : How do you deliver?
Ans : We despatch using Royal Mail postage for smaller items, and for larger items using a national/international courier. Deliveries via courier are between 8am and 6pm, and will always require a signature. If you think you may not be in, then let us know in advance and we will try and work with you (a neighbour, work address etc). A signature is always required for larger valuable items.
Please note that we instruct our couriers to deliver to the purchaser or a close neighbour and they must obtain a signature at time of delivery. They all use location tracking services in addition to this measure. We always ask them NEVER to leave it in a safe place and we would request you to give information at time of purchase as to suitable alternatives.
Q : I've contacted my local sorting office and they don't have the item. What can be done?
Ans : Unfortunately we have to allow Royal Mail 15 working days to deliver (28 for EU, 40 for the rest of the world) before an item can be declared missing. If after this time your item has not arrived please contact us and we will raise a Lost Parcel Claim Form for you. We are happy to replace the item (stock pending) or offer a full refund.
In the meantime if you wish to make a second purchase we can despatch the same item again, if the lost item turns up we will refund you when this is returned or if it is declared lost we will issue a refund as soon as this is possible and the courier/royal mail claim procedure is begun.
Q : My item shipped via courier. How can I track it?
Ans : You should have received a dispatch e-mail that contains a tracking number. If you haven't please check your junk e-mail folder or contact us and we can provide this to you. If contacting us we ideally need your full name as per order and delivery postcode. So please keep those at hand. The tracking number will refer to the courier company we despatched with.
Q : Can I make an offer on an item?
Ans : We do not accept offers on any of our items, we only sell for the listed price.
Q : Do you offer combined shipping discounts?
Ans : Yes of course, we try to offer free postage where possible, but there is of course still a shipping cost. If your buying multiple items this means we can still save by combining into one box. Please contact us and we will be happy to discuss. We do have some discounts setup but it may be possible to offer you more than this.
Q : I'd like to buy in bulk. Do you offer any discounts?
Ans : Possibly, but we would only discount when the bulk quantity is above 20 units. Some products we import ourselves and we can offer customers huge savings. With other products which we buy from manufacturers/distributors this is not always possible. Its best to contact us and we will be happy to advise.
Q : Is this item brand new, sealed and genuine?
Ans : Yes! All our stock is brand new, sealed and original.
Q : I'd like to return an item. How do I do this?
Ans : Please check our returns policy for full information on our returns policy and how to return an item