The Consumer Contracts (Information, Cancellation an Additional Charges) Regulations 2013, effective from June 13, 2014, provide customers in the UK with the right to cancel an order for products at any time up to the end of 14 days following the day on which the products were received. We have extended this to 30 days as a gesture of good will.
If you wish to cancel your order please contact us through ebay or write to us at Exclusive Memorabilia, Unit C, Ulysses Park, Heron Way, Exeter, Devon EX2 7PH with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at Exclusive Memorabilia, Unit C, Ulysses Park, Heron Way, Exeter, Devon EX2 7PH.
You must provide us with the original invoice or other proof of purchase.
You must return the goods to us within 14 days of notifying us you wish to return them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products provided they are received undamaged. All items must be returned 'as sold': in resalable condition, undamaged, in original packaging. If a returned item fails to meet one of these requirements we cannot accept the item back. If the products are in any way damaged upon return we will be unable to offer a refund, even if damage occurred during the return transit. We have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value.
We will refund all monies received, including the outbound delivery cost, within 14 days of receiving the goods back. If you chose to have the goods delivered by a more expensive means than the cheapest standard delivery option offered, we are not obliged to refund the full outbound delivery cost, only the cost of the standard delivery option which you could have chosen.