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Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please send us message via eBay message to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

EssentialSupply

-

Attn: Returns

RMA #

4579 Huboo

Unit 1 Vertex Park South

Emersons Green, BS16 7LB

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, £4.00 will be deducted from your return to cover shipping charges.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned:

  • Perishable goods
  • Medication

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

  • Items must be in their original state, unopened and unused.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us via eBay message.


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