Every Dyson machine comes with a free parts and labour guarantee. And if anything does go wrong, we're there to help. Our award-winning customer service helpline is open from 8.00am to 8.00pm Monday - Friday and 8.00am to 6.00pm Saturday and Sunday. It's free to call, and you'll be put straight through to a Dyson expert at our research and development centre in Malmesbury, Wiltshire. You'll also find online support at www.dyson.co.uk/support.
How long are new Dyson machines guaranteed for?
Because of the lengths we go to in development and testing, we have utter confidence in every one of our machines. That's why we provide some of the longest guarantees in the industry. New Dyson upright and cylinder vacuum cleaners are guaranteed for five years. New handheld and cordless vacuums, fans, heaters and humidifiers are guaranteed for two years.
How long are refurbished Dyson machines guaranteed for?
Refurbished Dyson machines are stripped, cleaned, rebuilt and tested by Dyson engineers to a nearly-new standard. Every refurbished machine bought from Dyson comes with a free Dyson guarantee that reflects the thoroughness of the refurbishment process. Refurbished (B grade) uprights and cylinders are guaranteed for two years. Refurbished (B grade) handheld and cordless vacuums, fans, heaters and humidifiers are guaranteed for one year.
How do I register my free Dyson guarantee?
You can register your guarantee online, by post or by phone. To save time, you'll need the following information about your machine:
- Serial number (on the machine / registration form that came in the box)
- Date you purchased the machine (receipt or delivery note, whichever is later)
To register online, please visit www.dyson.co.uk
To register by post, please complete and return the guarantee form that came in the box with your Dyson machine.
To register by phone, please call our customer service team free on 0800 954 0154.
Who can I contact if I have a question about a Dyson guarantee?
If you would like any more information about Dyson guarantees, please either visit our guarantee terms and conditions page or call our customer service helpline free on 0800 954 0154.