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FAQ's Section...
 

Here at Dirtbikexpress we want your shopping experience as easy as possible. If you need any help please contact us with your questions.

Shipping

How much will delivery/shipping be on my order? 
Shipping within the UK is FREE (excluding N.Ireland, Highlands, IOW & IOM). Otherwise delivery costs depend on your location, we try our best to keep our charges to a minimum amount.

Do you ship to my country? 
We only ship to the UK through our Ebay shop.

Do you send to BFPO addresses? 
Unfortunately we are unable to send to BFPO addresses as our couriers are unable to gain access to deliver.

What courier/s do you use? 
We use FedEx and ParcelForce when sending our UK parcels. All courier services are fully trackable and insured.

When will my order be dispatched? 
We aim to dispatch all orders within 24 hours of receipt when possible, please allow 2-3 days for standard delivery time.

What is your return policy? 
We have a 30 day return policy.

Pricing & Invoicing

Do I have to pay VAT? 
VAT is included in all prices where applicable.

I need a copy of my receipt/invoice... 
You will find a copy of your invoice with your order, if you require a further copy then please contact us.

When will I receive a refund? 
Assuming your return has been received and processed, you will receive your refund to your PayPal account.

When will I be charged? 
When you pay by PayPal, you will be charged instantly.

Ordering Questions

What are my payment options? 
To make the payment process as efficient as possible we accept payment by PayPal.

How do I find out what size I need? 
We try our best to offer as simple size suggestions as possible ie Chest or Waist size. Remember that if you are going to wear your body armour underneath your jacket or shirt you should go for a size larger than you would normally wear. With pants, as a rule of thumb, go for the same size you wear in your day to day jeans.

Has my order been dispatched? 
You will receive an e-mail notification when your order has been dispatched. This will go to the e-mail address you provided ebay. Be aware that sometimes these emails end up in junk mail folders.

How do I amend or cancel my order? 
Please contact us as soon as possible to make any amendments or to cancel an order you have placed. Please note: It is not possible to cancel or amend an order that has already been dispatched. Goods will need to be returned to us as per our Returns Policy.

Where is my order? 
UK Delivery time is typically 2-3 days, Assuming that your order has left our warehouse, your order should be en-route. You can check your estimated delivery time by contacting us.

When should I expect my order to be dispatched, and when will I receive it? 
Your order will normally be processed and dispatched on the first working day after you place your order.

How do I return/exchange an item to you? What is your policy? 
You need to file a return via ebay and we will be in touch as soon as received for exchange / refund.

I made a return, how long until I will receive a refund? 
Assuming your return has been received and processed, you will receive your refund to your PayPal account.

I received the wrong product – what now? 
Please contact us immediately to rectify.


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