In the unlikely event you receive a faulty item please contact customer service via eBay message.
Please remember to include your eBay ID in the email.
Please note that no amendments can be made either to the goods ordered or customer details once an order has been placed. Once an order has been confirmed we are unable to cancel or amend orders
The goods must be returned unused, unopened and in the same condition as they were originally despatched by Direct Cosmetics. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.