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Deal Mania DM eBay Store

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General Interest

Shipping

Our Items are sent Via Royal Mail First class for smaller items and we use a courier service for larger parcels

Need it in a hurry? We offer great value next day delivery too.

Delivery estimates:

  • Standard delivery: Within 2 working days by Royal Mail First Class service
  • Next day delivery: Next working day by courier service
  • Royal Mail second class: Within 3-5 working days by Royal Mail
  • Royal Mail first class: Within 1-2 working days by Royal Mail

Delivery cut-off and same day dispatch: Orders made and paid for before 3pm Monday to Thursday (or 1pm Friday) are dispatched on the same day.

Please note:

The delivery cost and times stated are for the UK Mainland only.

If you are in the Highland areas, Islands, Northern Ireland or Southern Ireland please contact us for postage costs before making your purchase.

Collection is available direct from our well stocked factory & warehouse (Monday-Thursday, 10am-4pm, Friday 10am-1pm).

Discount is available on postage/carriage if one or more items purchased at the same time.

If in the unlikely event a product arrives damaged by the carrier or faulty we will replace the item FREE of charge. For more information please see our returns policy below.

Delivery

*Please note delivery cost & times quoted are to UK Mainland only. If you require delivery to the Highland areas, Islands, Northern Ireland or Southern Ireland please e-mail or call us for postage costs, if you are un-sure please contact us before buying.

  

Returns

Here at The Deal Mania UK we hope you'll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we'll endeavour to deal with the issue as quickly as possible.

I have received my item but I no longer require it?

If you are unhappy with your purchase you can return it to us within 30 days of the item being dispatched to you for a full refund, Please note; any items purchased through our store, which have been opened or have had their shrink-wrap removed or out of its original packaging are not eligible for return or there will be a restocking fee applied to the item purchased.

If you would like to start a return by choice meaning not caused by defect or performance that originally had free shipping there will be a £3.95 or £6.40 depending on the original postage service used per item fee will be deducted from the refund.

I have received an item that I didn't order?

Oops. Our mistake! Please contact us and we will arrange for a return to be made.

I have received my item but it's damaged / faulty. What should I do?

In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 30 days of the item being despatched to you and will provide you with the relevant returns information. We will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account on the return of the damaged item.

What do I need to do to return my item?

We wish for your return to be a hassle-free process, please follow these steps or contact us if you require any assistance.

To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, along with your unique Returns Authorisation (RA) number specific to your order and item.

You will need to package the item securely and include a note with the Returns Authorisation (RA) number.

When will I receive my refund/replacement?

We will process your refund / replacement within two working days after the item is received back into our warehouse. Replacements are subject to availability and if not available a refund will be given instead.



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