Quick Guide
- Large products like cookers, fridge/freezers, washing machines are delivered by our KNOWHOW™ delivery teams
- Standard delivery = FREE
- Express delivery = £10.00
- Orders can be tracked at: KNOWHOW.COM
- We deliver within the UK only
- Warehouse/store pick-ups are not available
Standard Delivery - Free
A FREE, all-day delivery option; available from 2 days after placing your order (subject to availability).
Customers will be notified by email of a delivery date.
For any changes or amendments to your delivery, please contact the courier directly by using the following number: Phone: 0344 561 6378 quoting the reference number provided on the email
Please ensure your phone number is included with your order.
Our delivery team members reserve the right to cancel deliveries that could endanger their health and safety. So if you require large-item delivery to a room or flat above the first floor of your home or block, our team will only be able to decide if they can do this on arrival.
*Working days are Monday to Friday, 9am to 5pm; excluding bank holidays.
Express Delivery - £10.00
Express delivery allows customers to select a day* and a 4-hour time slot** for delivery (subject to availability). We deliver 7 days a week usually between 7am & 5pm (service may vary in some outlying areas of the UK).
Simply choose Express delivery at the checkout, and an eBay store customer service advisor will contact you within 1 working day (Mon-Fri, 9-5) to arrange a day and time for your delivery.
Orders placed after 3pm on Friday's will not be processed until the following working day***
Our delivery team members reserve the right to cancel deliveries that could endanger their health and safety. So if you require large-item delivery to a room or flat above the first floor of your home or block, our team will only be able to decide if they can do this on arrival.
Please ensure your phone number is included with your order.
*All days & time slots are subject to availability.
**Timed slots are 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm
***Working days are Monday to Friday, 9am to 5pm; excluding bank holidays.
Installation
We can install your new appliance on the day we deliver, for most of the UK. Just add a "Note to Seller" at checkout, and we'll send a separate PayPal money request for this service.
Remove & Recycle your old product
To save you the hassle we can take away and recycle your old appliance, along with any packaging when we deliver your new one. Just add a "Note to Seller" at checkout, and we'll send a separate PayPal money request for this service.
Order Tracking
Order reference/tracking details will be emailed to you.
Orders are shipped via Knowhow & can be tracked at: KNOWHOW.COM
Enter your order reference number in "Track It"
Delivery problems
If you think there might be a problem with delivery, or your purchase, please let us know immediately, so we can help you resolve this. Just get in touch and one of our friendly, dedicated team will be happy to assist.
Contact Us
Click here to send us an eBay message
We'll reply within 24hours (Mon-Fri, 9-5, excluding Bank Holidays) and do our best to help!
Can I change delivery address or method?
Customers are strongly advised to ensure the delivery name and address details are complete and correct at the point of purchase.
PLEASE NOTE: We are unable to change delivery addresses after purchase.
Collections direct from our warehouse are not available.
What happens if I'm not home when delivery is attempted?
If you are not home to sign for delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.
Christmas, Easter & Bank Holiday deliveries
These are busy periods for retailers and the postal services. We do everything we can to meet the delivery times specified in this section, but please allow 7-10 working days for despatch and delivery during these periods.
Please note: We do everything we can to meet the delivery times specified in this section. However, these cannot be guaranteed, as occasionally delivery times may be affected by factors beyond our control e.g. adverse weather conditions, an incomplete delivery address. We will inform you if we become aware of an issue with delivery of your order, and do everything that we can to get your order to you.
Can't find an answer to your question?
If you can’t find the answer to your question above, please refer to our "FAQ’s" section by clicking here
If you still can’t find what you’re looking for, just contact us. We're here to help!
To contact us, please refer to the "Contact Us" information section of our shop or product listings, or click here
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