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General Interest

Returns

UK RETURNS PROCEDURE

This returns procedure is for goods purchased in the United Kingdom

Faulty or damaged goods can be returned for repair or replacement and if we are unable to do either of these a full credit for the product will be issued. Send us an eBay message.

You may return unwanted goods for refund within fourteen working days of the original order for full credit to your original payment method.

  1. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.
  2. On receipt of the goods we will credit the original payment method to the value of the returned goods.
  3. All returns must be sent back to us at our contact address at your own cost and risk.

Any merchandise returned for credit or refund must be in "new" condition and be resalable as "new" with all packaging, components, labels, leaflets and instructions. Return requests must be made within 14 days of invoice date for exchange or refund consideration.

INTERNATIONAL RETURNS PROCEDURE

This returns procedure is for goods purchased outside of the UK

For faulty or damaged goods, please contact us through eBay's message system. Unwanted goods can be returned for credit within seven working days of receipt for full credit to your original payment method less any original delivery costs, although all returns must be sent back to us at our contact address at your own cost and risk.

Any merchandise returned for credit or refund must be in "new" condition and be resalable as "new" with all packaging, components, labels, leaflets and instructions. Return requests must be made within 7 days of invoice date for exchange or refund consideration. CMC reserves the right to charge a 20% restocking fee on returned goods.

RETURNS ADDRESS

All returns should be posted to:

Crescent Motorcycle Company Ltd
23 Black Moor Rd
Ebblake Industrial Estate
Verwood
Dorset
England
BH31 6AX