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  • CGUK Postage Informatio​n

SHIPPING INFORMATION

FOR UK CUSTOMERS

You have a choice of:-

Royal Mail 48 (free of charge), Royal Mail 24 (small fee) or you can choose Special Delivery for urgent items.

If you require an item urgently, please ensure you choose an appropriate postage method (Special Delivery is the only time guaranteed service Royal Mail offer, but does not guarantee delivery on a Saturday or a Bank Holiday).  If you require an item to be with you the next day (excluding Saturdays or Bank Holidays) we require cleared payment to reach us before 1pm to ensure this is with you. Any payment that reaches us after 1pm means we cannot guarantee next day delivery.

Please note on some of our items, Special Delivery is your only postage choice due to the value of the items being dispatched.

SATURDAYS

Royal Mail do not collect from us on Saturdays, so if ordering after 1pm on Friday, your item will be posted on the next working day.

DELIVERY TIMES

For Royal Mail 48, we do not expect any items to take longer 14 days to arrive (Royal Mail's postal service advise that 98% of deliveries arrive within 1-3 days), if your item has taken longer than 14 days to arrive, please contact us immediately for us to resolve the issue for you.

If you contact us before 14 days from the date of posting, you will be asked to wait until 14 days has elapsed before we investigate any further, unless you have chosen Special Delivery.

Why 14 days? Royal Mail do not consider an item lost and is within 'their normal parameters' until after 14 days have elapsed.

PROBLEMS WITH DELIVERY?

We will try to resolve any issues in a professional and timely manner, but please note that if your item has not arrived within eBay's timescales, it's almost certainly due to the postal services we use, 100% of our items are dispatched within the delivery schedules that we have listed above.

 

SHIPPING INFORMATION

FOR INTERNATIONAL CUSTOMERS

We use Royal Mail for all of our postal services, unless an item is extremely valuable or heavy, where we will look to use a courier service like DHL, TNT or Parcelforce

Royal Mail offers 2 services for International Deliveries

Royal Mail Airmail (standard) and Royal Mail International Signed For / Tracked (priority)

Standard Airmail has NO TRACKING and we cannot determine where the item might be using this service.

International Signed for / Tracked has limited tracking and given priority handling which usually makes for a speedier delivery service.

DELIVERY TIMES

Delivery times for International orders vary considerably.

Here's a basic guide to AVERAGE timescales (these are not guaranteed times):-

WESTERN EUROPE:  3 to 10 BUSINESS Days (excluding Italy & Greece)
EASTERN EUROPE:  4 to 12 BUSINESS Days (excluding Russia)
WORLDWIDE:  5 to 20 BUSINESS Days

PLEASE NOTE

Items sent overseas DO NOT have a tracking number, UNLESS you choose International Signed For / Tracked.

PROBLEMS WITH DELIVERY?

We will try to resolve any issues in a professional and timely manner, but please note that if your item has not arrived within eBay's timescales, it will be down to the postal services, 100% of our items are dispatched within the timescales detailed above.

For standard Royal Mail deliveries we WILL NOT investigate a missing item that has been sent until 20 days have passed, we simply cannot control the length of time an item takes to be delivered, we simply post your items to you as quickly as we can.

For International Signed For deliveries, if you contact us before 10 days have elapsed after the date of posting, you will be asked to wait until 14 days has elapsed before we investigate any further

COMBINED SHIPPING & BULK ORDERS

Combined Shipping

If you are buying multiple items (different items), invariably eBay will calculate the shipping amount incorrectly.  Please contact us before making your payment to ensure you are given the best price for shipping. 

Bulk Orders

If you are planning to order large quantities of items, we may be able to offer significantly lower prices for both your purchase price and your shipping price. 

Please contact us for an ultra competitive quotation for any of our items


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