General Terms and Conditions
Offers To End Auctions Early
The British Heart Foundation ebay Shop promises to not end auctions early or accept offers. It is BHF ebay policy to let all auctions run their course and be fair to all customers and supporters.
Names, usernames, addresses and contact numbers which are provided via the customer to eBay, will be shared with our couriers for dispatch purposes only. Our couriers handle this data in accordance with ICO guidelines and Data Protection law.
Please only include details in the 'Post To' section that you are happy to be shared with couriers.
Collection in Person
The British Heart Foundation eBay Shop is unable to offer collection in person on any items that are not specifically listed as 'Collect in Store' from a named High Street Shop. For 'Collect in Person' listings collection should be done within 7 days of the auction ending.
Opening Up Auctions To International Buyers Or Blocked Buyers
The British Heart Foundation eBay Shop is unable to open up auctions once they have begun to excluded buyers or countries. If international shipping is not allowed on an item, unfortunately we will not be able to ship that item worldwide.
Singapore and Countries With Laws About Purchasing From Charities
Please note that we are a charity and have the understanding that buyers from Singapore will have great difficulty in paying for items from us due to certain laws. Please be aware of this and consider how you will pay for your item (as we do not offer any other payment options than PayPal) before bidding on any of the items on our shop.
Payment Options Accepted
The British Heart Foundation eBay Shop can only accept PayPal payments. We do not offer any other payment and do not offer cash on collection. We apologise for any inconvenience.
Payment Time Allowance
The British Heart Foundation eBay Shop is happy to wait a total of 8 days for payment of any item. On the 8th day our unpaid item assistant will automatically open an unpaid item case. Once an unpaid item case is opened, we are unable to cancel a transaction.
Cancellations of Bids or Auction Win
If you make a cancellation request once an unpaid item case is opened, we cannot cancel the order and you will have to wait for the unpaid item case to close in order for the transaction to be cancelled.
We will only process 3 cancellations under the same user account. We have the right to block any buyers who abuse this.
The British Heart Foundation Ebay Shop is unable to alter custom labels to help avoid tax or problems in other countries. We are unable to process any requests to label an item for less than it is worth or to list the package as containing goods that it is not (including as a 'gift').
The British Heart Foundation Ebay Shop is unable to accept responsibility for delays to delivery of items due to customs where it has not been caused directly from a wrong customs declaration on our end. Unfortunately the British Heart Foundation Ebay shop is also not liable for any problems encountered with customs during the returning of goods to us. Please know your the customs declarations needs of your country before returning an item to us as you are responsible for your item's safe return to us. Please note this means that we do not accept responsibility for any charges or extra charges and will not issue compensation due to custom related issues where it is not directly our fault (i.e. a problem caused directly by a customs form filled in at our premises).
The British Heart Foundation Ebay Shop is only open Mondays to Fridays 9-5. Please note all questions and cases will only be responded to within these times.
The British Heart Foundation Ebay Shop refers to Mondays, Tuesdays, Wednesdays, Thursdays and Fridays as working days only.
Policy On Buyers
The British Heart Foundation Ebay Shop reserves the rights to block or end communication with any abusive buyers, any buyers who do not follow proper ebay or PayPal etiquette or any buyers which do not follow ebay or PayPal buying policies properly.
Please address any complaints you have to our customer service team via ebay message. Your feedback and satisfaction is very important to us but please do remember to contact us about lost parcels and other queries prior to leaving feedback, open cases or complaining. Complaints will be reviewed and responded to within 2 working days.
The British Heart Foundation Ebay Shop accepts returns within 30 days in accordance with ebay returns policy. For information about returns, please refer to our returns custom page.
The British Heart Foundation Ebay Shop is happy to offer combined shipping wherever possible prior to payment. Please refer to our combined shipping custom page.
The British Heart Foundation Ebay Shop allows 2-3 working days for dispatch but items are usually shipped within 1-2 working days of confirmed payment. Delivery estimates are the postage time from confirmed dispatch.
Collect In Store Items - Collection, Payment and Delivery
All 'collect in store' items will be clearly advertised on the listing as collection only. Payment and collection must be made within 7 day. On the 7th day of none payment, an unpaid item case will be opened on the transaction - this will be closed after non-payment within a further 7 days.
Collect In Store Items - Booking Your Own Courier
Collection should be completed within opening hours, and within 7 days of auction end. If you unable to collect the item within 7 days then please contact our Customer Service team via eBay.
Please contact the store using the information provided after the auction has ended to ensure your item is ready for collection. We highly recommend arranging a suitable time for collection and checking whether any assistance with manual handling is required.
All of our collect in store items are listed for collection only as they are goods which we cannot transport.
We are unable to accept responsibility for any damages/losses that may occur in transit if a courier is arranged. Some couriers may offer additional insurance against damage so please check with your chosen courier before booking.
You are accepting the terms and conditions stated and are completely responsible for your item the moment it is handed to the courier. Any compensation for breakages or loss should be claimed from the courier only.
Collect In Store Items - Returns
We want our customers to be happy and thus returns are accepted on all 'collect in store' items within 30 days of auction end. Unless the item is faulty or not as described, the customer is responsible for returning the item to the store and for messaging the BHF ebay team when drop off has been completed. Where a collection has been booked against our advice, the customer will also be liable for return postage organisation and costs.
When making payment, please ensure you specify the correct address where you wish for your order to be posted to. Any address changes requested outside of this will be refused and the order will be cancelled as this is a breach of eBay policy. We are not responsible for recovering a parcel if it is posted to an address other than that stated on your eBay account.
Based on the volumes of stock we are processing, we are unable to hold orders following payment and any orders received after payment is received will be processed within our 1-2 working day time frame.
We send all of our parcels within the UK using a tracked service. In the event that a delivery is disputed, a claim will be submitted with the courier. A refund will not be processed until the claim has been successfully processed by the courier company. It is the customer’s responsibility to notify us if a parcel has not arrived within 14 days. Claims can take up to 60 days from the date of notification to be processed.