Our office is open from 9am-5pm Monday – Friday and we aim to respond to all of our enquiries within 2 working days.
Please contact us via eBay messaging with any questions or view our FAQ below to view frequently asked questions.
If your enquiry is urgent, please call us on 0113 323 7000.
What is your collection address?
We are unable to provide exact addresses for our items until auction end. This is an eBay policy and therefore we ask that you please do not request this information. If you win an item, the delivery address will be emailed to you the following working day after auction end.
Do you accept Buy It Now prices?
We do not accept Buy It Now prices and it is BHF eBay policy to let all auctions run their course.
Can I view before bidding?
Based on eBay’s ‘selling outside eBay’ policy, unfortunately we cannot allow customers to view items for sale prior to purchase.
Can I pay cash?
We only accept payment via PayPal. One off payments can be made using your credit/debit card via PayPal.
Do you combine invoices?
All multiple invoices are automatically combined the following working day after auction end. Please note, we only combine items based on weight and size and it isn’t always possible to combine larger items into 1 box.
How long do I have to pay?
We ask that payment is made within 12 days of the auction ending via PayPal.