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FAQ's

What is your returns policy?

If you wish to return an item please contact customer service via eBay messages for returns advice. They will advise you on the process to follow. If an item is damaged please contact customer service, and take photos of the issue. If you change your mind we will accept returns up to 30 days after you receive the order but it must be unopened and in its original packaging.


How do I pay?

We accept PayPal and will despatch goods within 24 hours of payment being received (except Saturdays, Sundays and Bank Holidays).


How much do you charge for shipping?

We offer free delivery on all UK mainland orders.


Can I send to an alternative address?

We only ship to confirmed delivery addresses provided by PayPal. Before you pay please ensure that your PayPal address matches your delivery address.


How quickly will I get my order?

We aim to despatch orders within 48 hours of receiving payment, often we are able to do so within 24 hours. We offer Free delivery on all orders to the UK mainland. Our courier, Hermes, operates on a 48 hour tracking service (Mon-Fri excluding bank holiday). Please be aware that once despatched your order is in the hands of the courier and we cannot influence delivery times once the goods have left us. Full tracking information is available and will be provided.


Are your items all new?

Yes they are all brand new, unopened in the original packaging and despatched from our main warehouse.


Do you accept exchanges?

No you would need to place a separate order and return the unwanted items for a refund.


What is your relationship with Silentnight?

We are their preferred distributor for bedding, pillows, duvets, mattress toppers and mattress protectors.


Can you deliver to BFPO (British Forces Post Offices) Addresses?

British Forces Post Offices (BFP0) address are normally rejected when delivery is attempted and we are unable to deliver to these addresses, so please provide an alternative address so we can deliver your items. Please contact our Customer Services via eBay messages for more information.


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