In our experience Royal Mail 1st Class is a very reliable way to deliver items to our customers, however they are not perfect. So when a package goes missing we want to know why.
We ask all of our customers to open a case with eBay to ensure all such instances are recorded. This provides peace of mind for you and allows us to gather information about missing items to improve our service.
Brakes International Ltd will not deal with any claims for missing items that do not have a case opened with eBay or Paypal.