If you are not completely satisfied with your purchase, simply return the item to us inits original condition within 30 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange using Parcel2Go.com
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Parcel2Go.com offers low cost discounted courier rates.
With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
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Once your items are received back they will be inspected, and when approved a credit will be arranged. This process usually takes between 3-5 days (It may take up to a further 7 working days for your bank to show the credit in your account)
Please wait for a full 14 days after we have received your part to chase up a credit.