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returns


30 DAY HASSLE FREE RETURNS!*

All items come with 12 months warranty unless otherwise stated.

Don't like the item? No problem - Just send it back and receive a full refund.*

We are proud of our returns department. Nearly all refunds are completed the day they are received!

At Bigpockets Outlet, a trading division of Bigpockets Limited, we make every effort to describe and display products as realistically as possible. We also understand that sometimes items you receive are not quite as you expected and therefore we are proud to offer you 30 days to change your mind on any of your purchases. Your right to cancel starts from the date you receive your Order Confirmation and ends 30 days later. Further details regarding your rights to return items can be found by accessing our terms and conditions of sale.

*Conditions for the return of items

The item(s) must be unused and in the same condition in which they were received with any seals intact. Items must be returned with all the original packaging, instructions, guarantees and any extras. The law says you have the right to inspect the products as you would in a store but in the comfort of your own home. Just like in store seals are not broken to take items out of their packaging nor items used products bought online must be treated in the same way if being returned, unopened and unused.

Health and beauty products are exempt from 30 day remorse returns due to hygiene, health and safety reasons and cannot be returned unless they are found to have manufacturing faults. Standard 12 months warranty will still apply for faults and defects unless other wise stated.

If a visual defect is found with the item(s) upon arrival you must notify us within 24 hours otherwise the courier will refuse to accept any claims of responsibility.

When we receive returns our returns department will confirm that everything is present and in it's original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day returns are received but please allow up to 14 days for the funds to reach your account. It rarely takes this long, but can happen sometimes for reasons such as Paypal delays or payment system bugs.