 |
| Q:What is your returns policy? |
|
| A:We accept returns within 14 days as long as the product has not been used and is returned in the original packaging. Please return the item to: Big Laces Ltd, 1 Sea View, Longhoughton, ALNWICK, NE66 3JT and message us through eBay to inform us of the reason and whether you require a refund/exchange. Please ensure you affix sufficient postage. |
| Q:Do you combine shipping? |
|
| A:All UK postage is completely FREE! International orders have applicable postage but it is possible to combine orders in your cart to take advantage of postage discounts. If you cannot access the cart, try logging in through ebay.co.uk. |
| Q:When can I expect my order to arrive? |
|
| A:If payment is received before 9pm we will dispatch next day by First Class Post. We cannot guarantee delivery times but usually they arrive within 1-5 working days. If it gets to a week and they still haven't arrived please contact us. |
| Q:Are your prices for one lace or a pair? |
|
| A:All of our prices for shoelaces are for a pair. |
| Q:I can't find the answer to my question here, what should I do? |
|
| A:Please message us through eBay and we will answer you as soon as possible (usually the same day). |
| Q:You've sent me the wrong item, what should I do? |
|
| A:Please e-mail us at help@biglaces.co.uk to point out our mistake and we will provide details on how to return your item. We will mail the correct item as soon as the first is received. |
| Q:I don't like the colour of what I have received. |
|
| A:We appreciate that PC monitors don't always show colours in the same way, so if you are unhappy please message us through eBay and we will tell you how to return for a refund/exchange. |
) 
