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Welcome to Big Laces!!
We've been selling shoelaces via the internet since 2006 and pride ourselves on the quality of our products and customer service.

Please feel free to browse our shop but if you can't find what you're looking for or need help with lengths please contact us via phone or email as below and we'll be more than happy to help.

Phone: 0191 645 3331 E-mail:

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  • Frequently Asked Questions
Free UK P&P!!
We only use First Class or Air Mail (tracked options are available)

All UK postage is completely FREE!!

International postage rates vary by location and weight so please check individual listings
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Frequently Asked Questions
 Q: What is your returns policy?
  A: We accept returns within 14 days as long as the product has not been used and is returned in the original packaging. Please return the item to: Big Laces Ltd, 1 Sea View, Longhoughton, ALNWICK, NE66 3JT and message us through eBay to inform us of the reason and whether you require a refund/exchange. Please ensure you affix sufficient postage.
 Q: Do you combine shipping?
  A: All UK postage is completely FREE! International orders have applicable postage but it is possible to combine orders in your cart to take advantage of postage discounts. If you cannot access the cart, try logging in through
 Q: When can I expect my order to arrive?
  A: If payment is received before 9pm we will dispatch next day by First Class Post. We cannot guarantee delivery times but usually they arrive within 1-5 working days. If it gets to a week and they still haven't arrived please contact us.
 Q: Are your prices for one lace or a pair?
  A: All of our prices for shoelaces are for a pair.
 Q: I can't find the answer to my question here, what should I do?
  A: Please message us through eBay and we will answer you as soon as possible (usually the same day).
 Q: You've sent me the wrong item, what should I do?
  A: Please e-mail us at to point out our mistake and we will provide details on how to return your item. We will mail the correct item as soon as the first is received.
 Q: I don't like the colour of what I have received.
  A: We appreciate that PC monitors don't always show colours in the same way, so if you are unhappy please message us through eBay and we will tell you how to return for a refund/exchange.

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