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General Interest

Returns and Refunds

All refunds must be arranged by prior agreement

Please send notification by email within 7 days of item receipt of your intent to return to obtain a unique number which will identity your goods on their return, we will supply this number be emall in reply, the number which must be clearly displayed on the returned package

Items returned without prior notification & RMA will not be accepted

We are not responsible for any goods being returned until received, any itmes damaged or lost in transit on return are the responsibilty of the sender, any damage during this is the responsibility of the sender to resolve.

Tastes Of Torrisholme
314 Lancaster Road
Torrisholme
Lancashire
LA4 6LY

(01524) 413962

 

The Item Is Not As Described?

Items may be returned for a refund if they are not as described

The item must be returned in the same condition it was received in order to qualify for a full refund

 

The Item Is Faulty or Damaged In Transit?

Items may be returned if they are faulty or damaged in transit.

Please contact us to ascertain the appropriate returns method

The item must be returned in the same condition it was received to determine the fault details.

 

I Have Another Reason For Returning The Item?

Any goods may be returned for a refund if notified within seven days of receipt. All goods must be in an original state in original packaging

All returns must be done so at your own cost using a tracked/recorded method, for smaller items second class recorded delivery provided by Royal Mail will be sufficient. Returns for larger/Heavier items will be reviewed individually, please contact us prior to discuss.

All returns must be made within 30 days of receipt.

 

Item Not Received

If you have not received your goods within 5 working days firstly please contact your local delivery office, often they will be there waiting for you as the postman/lady may have 'forgotten' to leave you the usual notification card. If delivery was due by courier please contact us to help resolve the problem.

Notification of goods not being received must be given within 14 days of purchase