Just a quick note to keep everyone up to date with our posting policies and news.
First of all the official last posting dates from the Post Office are as follows:
Saturday 3 December Asia, Far East (including Japan), New Zealand
Saturday 3 December Australia
Monday 5 December Caribbean, Central America, Middle East and South America
Monday 12 December USA
Tuesday 13 December Canada, Eastern Europe
Saturday 13 December Western Europe
Tuesday 20 December First Class and Recorded Signed For™
Remember, these dates are a guide only. The Post Office does not give a cast iron guarantee that it will deliver everything on time. Equally, our experience has been that the Post Office do a great job and they will continue to do their best to deliver right up to Christmas Eve.
For our part we will continue to post and pack up until 11.00am on Friday 23rd of December and then we will be starting our Christmas break. We are back to pack & post on Wednesday 28th December and sort any queries. As ever, all orders received up to mid day, Monday to Friday, are packed and posted on that day by first class post or small packet airmail. We only list what we have in stock and we will do our utmost to ensure that your receive your purchases as quickly as possible. Please check our feedback to see our previous customer service record.
If you require signed for delivery, the extra cost is £1.00 for the UK and £5.00 for overseas. If your order is over £60, we will add signed for delivery automatically within the postage price that you have been quoted.
Now, without wishing to be flippant about these things, if there is an item that you desperately need for a Christmas present, that if it doesn’t arrive on time, will totally ruin your Christmas and you would like a cast iron 100% guarantee that it will be there, then the simple answer is to come and collect it yourself……We are in Nottingham, please give us a call on 01159704908 to arrange the pick up.
We always send an e mail confirming that your parcel is on the way and included is advice on what to do if your parcel hasn’t arrived. If you are out when the post office delivers and you are left a red card advising you to collect your item, you can save time and trouble by arranging a re-delivery by going to the following link on line
If there is a problem with your order that you are worried about, please contact us through ebay messaging for a fast response and we will do our utmost to resolve the query to your satisfaction. We would like you to enjoy your items and come back to shop with us again. Just tell us what has gone wrong and we will sort the problem out as quickly and as effectively as we can. We answer all e mails and messages personally, there is no auto response, so in the unlikely event that you dont receive an answer to a message within one WORKING day, please resend your message.
Finally, we hope that all of our customers have a very happy Christmas and a prosperous and happy New Year and of course enjoy their modelling!