If you are not completely satisfied with your order, we are happy to exchange wigs or offer full refunds on the following basis:-
7-Day Exchange (Excluding postage)
Should you wish to exchange your wig/hair extensions because of colour/length/mismatch) please return within 7 days. The item(s) must be intact and in its original packaging. Please include a covering letter confirming the replacement you require. The postal charges for exchanges are at the buyer’s expense.
14 Day Full Refund (Including Postage) –
If you find that the item is faulty, please return within 14 calendar days of receiving the item(s). The item(s) must be in its original packaging, intact and UNUSED.
Return - Auction Bids
Any item(s) purchased from an auction bid/won transaction will not normally be accepted for return or exchange. Standard Ebay auction terms and conditions of sale apply to this type of transaction.
“Buy it Now” purchases
We offer an excellent returns policy with a no quibble money back guarantee.